Effective Date: 2 September 2026

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At Chosen & Written, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with Chosen & Written.

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Chosen & Written operates in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

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By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

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1. WHO WE ARE

Chosen & Written is a South African Christian stationery and faith-based products business providing journals and other faith-inspired products.

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Business Name: Chosen & Written
Website: www.chosenandwritten.com
Email: [INSERT BUSINESS EMAIL ADDRESS]
Contact Number: [INSERT CONTACT NUMBER]
Physical/Postal Address: [INSERT BUSINESS ADDRESS, IF APPLICABLE]

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For purposes of POPIA, Chosen & Written is responsible for the processing of the personal information described in this Privacy Policy.

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2. INFORMATION WE COLLECT

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We may collect personal information that you voluntarily provide to us when you:

• Create an account or place an order;

• Purchase products from our website;

• Contact us with an enquiry;

• Subscribe to our newsletter or marketing communications;

• Submit a review or testimonial;

• Enter a competition or promotion; or

• Interact with us through our website or social media platforms.

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This information may include:

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• Your name and surname;

• Email address;

• Telephone or mobile number;

• Delivery and billing address;

• Order and transaction information;

• Information you provide when contacting us;

• Your preferences regarding our products and communications; and

• Technical information such as your IP address, browser type, device information and website usage data, where applicable.

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We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

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3. HOW WE USE YOUR INFORMATION

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We may use your personal information to:

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• Process and fulfil your orders;

• Arrange delivery of your purchases;

• Process payments and refunds;

• Communicate with you about your order;

• Respond to enquiries and customer-service requests;

• Provide information about our products and services;

• Improve our website, products and customer experience;

• Send marketing communications where permitted by law and where you have provided the necessary consent;

• Process reviews, feedback or testimonials that you choose to provide;

• Prevent fraud, misuse or unlawful activity; and

• Comply with legal and regulatory obligations.

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We will only use your personal information for purposes that are compatible with the reason for which it was collected, or where otherwise permitted or required by law.

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4. PAYMENT INFORMATION

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Payments made through our website may be processed by third-party payment service providers.

Chosen & Written does not intentionally store your complete bank card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

You should review the privacy policy of the payment provider used when completing your purchase.

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5. DELIVERY INFORMATION

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To fulfil your order, we may provide relevant personal information, such as your name, telephone number and delivery address, to our delivery or courier partners.

This information is provided only to the extent reasonably necessary to deliver your order.

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6. SHARING YOUR PERSONAL INFORMATION

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We do not sell, rent or trade your personal information.

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We may share relevant personal information with trusted third parties where necessary to operate our business, including:

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• Payment service providers;

• Courier and delivery companies;

• Website hosting and e-commerce service providers;

• IT, technical and service providers;

• Professional advisers where necessary; and

• Government, regulatory or law-enforcement authorities where we are legally required to do so.

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Where appropriate, we take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate safeguards for that information.

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7. MARKETING COMMUNICATIONS

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If you choose to subscribe to communications from Chosen & Written, we may send you information about new products, launches, promotions, offers, events and other updates that may be relevant to you.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

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Unsubscribing from marketing communications will not prevent us from sending you important transactional communications, such as order confirmations, delivery updates or information relating to your purchases.

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8. COOKIES

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Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support website functionality.

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Cookies may help us to:

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• Remember your preferences;

• Keep items in your shopping cart;

• Understand website traffic and usage;

• Improve website performance; and

• Provide relevant marketing or advertising where applicable.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

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9. HOW WE PROTECT YOUR INFORMATION

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We take reasonable technical and organisational measures to protect your personal information against:

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• Loss;

• Misuse;

• Unauthorised access;

• Unauthorised disclosure;

• Alteration; and

• Destruction.

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However, no online transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

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10. HOW LONG WE KEEP YOUR INFORMATION

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We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining business records and complying with legal obligations.

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When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

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11. YOUR RIGHTS

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Subject to applicable law, you have rights regarding your personal information, including the right to:

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• Request access to personal information we hold about you;

• Request correction or updating of inaccurate or incomplete information;

• Request deletion of personal information where legally permitted;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Object to receiving direct marketing communications; and

• Lodge a complaint with the Information Regulator if you believe your personal information has been unlawfully processed.

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To exercise any of these rights, please contact us using the details provided below.

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12. CHILDREN’S INFORMATION

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Our products may include products specifically designed for children. However, our website and online purchasing process are intended to be used by adults or with the involvement of a parent or legal guardian.

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We do not knowingly collect personal information directly from children for purposes unrelated to providing our products and services.

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If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

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13. THIRD-PARTY WEBSITES

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Our website or social media pages may contain links to third-party websites or services.

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We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

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14. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable laws.

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The updated Privacy Policy will be published on this page together with the revised effective date.

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15. CONTACT US

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If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us:

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Chosen & Written
Email: info@chosenandwritten.com
 

We will consider and respond to reasonable requests in accordance with applicable law.

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16. INFORMATION REGULATOR

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If you are dissatisfied with how we have handled your personal information, you may also contact the Information Regulator of South Africa.

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Information Regulator (South Africa)
Website: https://inforegulator.org.za/

 

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Last Updated: 2 September 2026